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Here are some answers to our most frequently asked questions

Shopping the site

How do I skip the month?

Easily visit your Boutique between the 1st and 5th of the month and click the Skip This Month button.             Read more...

How do I use my JustFab member credit?

Each member credit is worth £35, and you can use it to buy anything you like on the site. Your credit will automatically apply at checkout Read more...

Can I change/cancel my order?

No, our warehouse processes orders immediately, and we are unable to change or cancel any orders once they are placed. If you've changed your mind, Read more...

How do I know which size to order?

All sizes stated on the site are UK sizes. As our shoes are US designs, they run a little on the narrow side. We recommend going up half a size for flats Read more...

When am I charged for my purchase?

Your card is charged as soon as you place an order. Read more...

Do I have to purchase an item every month?

No, there is no obligation to buy. Guest members can purchase the styles they want, when they want. For VIPs, as long as you choose to skip the month by Read more...

Can I pay with a different card?

Yes, you can change your payment card details any time by clicking 'Edit' in the Credit Card information at Checkout. Read more...

I've ordered a UK 5 shoe. Why does it say 7 at the bottom?

Don't worry, you haven't been sent the wrong shoes. As our shoes are US designs, they have US sizes printed on them, which are 2 sizes larger than Read more...

Do I have to sign up to buy something?

Yes, to buy something from JustFab, you need to create an account with us. All you have to do is take a quick and fun Fashion Personality Quiz, which will Read more...

What brands do you carry?

We work with industry insiders to design our own styles based on the season's biggest trends. We work with the makers of Marc Jacobs, Steve Madden, Read more...

What type of payments do you accept?

JustFab accepts PayPal, all major debit and credit cards, including Visa, Master Card and American Express. We cannot accept personal cheques or money Read more...

Is it safe to pay with PayPal or credit card?

It's completely safe to order online. We work with Adyen, one of the most secure online ordering and payments systems, which uses the highest level of Read more...

When will I get to see the first selections in my Boutique and how will they be presented to me?

Once you take the Fashion Personality Quiz and complete your registration, our stylists will start customising your collection of shoes and handbags. You&# Read more...
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