COVID-19 INFORMATION

COVID-19 Information

• Will there be any delays in deliveries?
• What is JustFab doing to protect the health and safety of its employees?
• Are there any changes to the return policy given current circumstances?
• Still have questions?

VIP MEMBERSHIP

• How Does JustFab Work?
• Do I have to purchase each month?
• How does the JustFab VIP Programme work?
• Can I cancel my JustFab VIP membership?
• How do I skip the month?
• How do I become a VIP Member?

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SHIPPING & RETURN

• How much is delivery?
• Where do you deliver to?
• When can I expect my order to arrive? Can I track my order?

RETURN & EXCHANGE

• How to return/exchange your item?
• Where can I find details of your returns and exchanges policy?

BONUS PROGRAM

• How many loyalty points do I earn per purchase?
• When will my loyalty points be added to my account?
• How do I redeem my loyalty points?
• Do my loyalty points ever expire?
• How do I earn loyalty points towards my JustFab VIP Loyalty Programme?

PSD2

• What is PSD2?
• How does PSD2 will it affect me?
• PSD2 Where can I get the new PIN/Code?
• How does PSD2 work?
• I have no PSD2 authentication, how can I still purchase?