JF FAQ

COVID-19 Information

• Will there be any delays with shipping, returns, or exchanges?
• What is JustFab doing to protect the health and safety of its employees?
• Are packages safe to receive right now?
• Are there any changes to the return policy given current circumstances?

VIP Membership

• How Does JustFab Work?
• Can I shop without joining?
• Do I have to purchase each month?
• How much does it cost to join?
• How does the VIP membership work?
• What is a VIP Member Credit?

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Shipping

• How long before my order is shipped?
• What shipping method do you use?
• Do you offer overnight shipping?
• Do you offer rush shipping?
• Where do I get a shipping label?
• When will I receive my order?

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Returns & Exchanges

• What payment methods do you accept?
• What's my return status?
• What is the number to Customer Service?
• How much is it to return an item?
• Where do I drop off my return?
• When will I see my account be credited for my return?

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Gifts

• Can I purchase a gift for a friend?
• How much are Gift Cards?
• How do I redeem my JustFab gift card?