What is your return and exchange policy?

JustFab strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 60 days from the date of shipment and in new, unused condition with the original packaging. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).

We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches. Handbags, jewelry, and accessories must be returned with all pieces included and intact, and earrings unworn. Apparel must also be returned unworn, with all tags still attached.

JustFab offers 3 easy return options: (1) return for JustFab membership or store credit for free ; (2) exchange for another item for free; (3) return for a refund. Return shipping and handling for non-contiguous US territories, including Alaska, Hawaii, Puerto Rico, and APOs, is $9.

Please note that any membership or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card.

*We’re extending our FREE* return and exchange policy to 60 days on all orders placed between March  1, 2020, and September 14, 2020.

Shipping Your Return/Exchanges
Returns and exchanges are easy! Just print your free return label and return packing slip by visiting the Order History page under My Account (justfab.com/orders). Then follow these steps: 

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*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.

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