If and when we're experiencing a high volume of orders, it may take a few additional days for us to fulfill and ship your order. We're sorry if this happens, and we're working to have your order shipped as soon as possible. If, due to this delay, you wish to cancel your order, please contact our customer service team and they will take care of it for you.
Articles in this section
- What are your customer service holiday hours?
- Do you offer gift wrapping options?
- Can I use my VIP Member Credits on holiday promotions?
- Can I purchase a gift card?
- How do I return/exchange a gift?
- •Why is it taking so long for my order to ship?
- What is the holiday return policy timeframe?
- •What is the last day to purchase and receive an order before December 24th?
- How long will it take until Ito receive my order?