How can I cancel my VIP membership?

You may cancel your Membership subscription at any time by contacting our customer service representatives by phone on 020 36953 830. You can also cancel online in the 'My Profile' section.
Before you cancel, remember the following:

  • As a VIP Member, there's no obligation to buy something every month.
  • You may 'Skip the Month' as many times as you like.

Although you'll miss out on the exclusive perks of the Membership Programme, you'll still be able to redeem your remaining Credits shopping as a Guest.

If you ever decide to reactivate your membership, we'll love to have you back.



020 36953830
Monday to Sunday 9 am to 6 pm
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