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Support Center

Here are some answers to our most frequently asked questions!

Shopping the Site

Can I use my JustFab credits on your other brands, such as Shoedazzle, Fabletics or FabKids?

JustFab operates separately from our other brands, and credits are not interchangable or transferable between companies. Read more...

What are your hours of operation?

We are open 24 hours a day, 7 days a week! Read more...

When am I charged for my purchase?

JustFab charges your credit card at the time your order actually ships. Read more...

What if I don't like my selections?

If nothing in your personalized Boutique catches your eye, then request new styles by clicking the Send Me New Options button. Simply fill out the request Read more...

I am unable to login to my account.

Your Username is the email address provided when you first opened your account.  If you forgot your password, simply go to our website, type in your Read more...

How do I unsubscribe from emails?

If you want to unsubscribe from our emails, just simply log in to your account online.  Under "My Profile", you will be able to easily Read more...

How do I update my email address?

It's easy to make changes to your account at any time! Simply log into your account, select the "My Profile" tab, update your email address, Read more...

How do I update my address?

It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, and Read more...

Do I have to purchase an item every month?

No, there is no obligation to buy. We've made it easy to skip any month. Simply visit your Boutique between the 1st and the 5th of the month and Read more...

How do I update my phone number?

It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, and Read more...

How often do you restock?

If you see an item you like, be sure to grab it! Once an item sells out, we don't restock it, as we're always brininging in new selections. Read more...

How do I reactivate my account/membership?

It's easy to reactivate your Membership!  Simply go online and pick an item you like.  When checking out, click on the VIP pricing box and Read more...

Where are your items made?

Our styles are designed at our headquarters in El Segundo, CA. We source our materials from all over the world and most of our factories are located in Read more...

When do new styles come in?

New styles arrive on the 1st of each month and sometimes at different times throughout the month.  We encourage you to check the site often for the Read more...

What brands do you carry?

We work with industry insiders to design our own styles based on the season's biggest trends. At JustFab, our members come first. From design concept Read more...
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