Orders are typically processed within 2 business days. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive within 4-10 business days. If your order is sent via Guaranteed Express shipping, expect it to arrive within 2-3 business days. You will also find your order details and tracking information on the Order History tab within the My Account section.
Here are some answers to our most frequently asked questions.
General
VIP Membership
- How do I cancel my account?
- How do I skip the month?
- Can I cancel my JustFab VIP membership?
- What is a VIP Member Credit?
- Do I have to purchase each month?
- How does the VIP membership work?
- How do I reactivate my account/membership?
- Can I shop without joining?
- How much does it cost to join?
- How Does JustFab Work?
Shipping
Returns & Exchanges
Shopping the Site
- How do I reactivate my account/membership?
- Can I use my JustFab credits on your other brands, such as Shoedazzle, Fabletics or FabKids?
- What are your hours of operation?
- When am I charged for my purchase?
- Do I have to purchase an item every month?
- I am unable to login to my account.
- Where are your items made?
- How do I unsubscribe from emails?
- How do I update my email address?
- How do I update my address?