We want you to be happy with all your JustFab purchases and we'll accept returns up to 30 days from date of shipment for items that are in new, unused condition and have all of the original packaging. Due to our fabulous pricing, we are required to charge a $5.95 restocking fee for all items returned for a refund.
Here are some answers to our most frequently asked questions.
General
VIP Membership
- How do I cancel my account?
- Can I cancel my JustFab VIP membership?
- How do I skip the month?
- What is a VIP Member Credit?
- How does the VIP membership work?
- Do I have to purchase each month?
- How do I reactivate my account/membership?
- Can I shop without joining?
- How much does it cost to join?
- How Does JustFab Work?
Shipping
Returns & Exchanges
Shopping the Site
- How do I reactivate my account/membership?
- Can I use my JustFab credits on your other brands, such as Shoedazzle, Fabletics or FabKids?
- What are your hours of operation?
- When am I charged for my purchase?
- Do I have to purchase an item every month?
- I am unable to login to my account.
- Where are your items made?
- How do I update my address?
- How do I unsubscribe from emails?
- How do I update my email address?