How can we help?

Support Center

Here are some answers to our most frequently asked questions!

Returns & Exchanges

What is your exchange policy?

JustFab strives to provide superior customer service and a quality shopping experience to all of our members. That's why shipping, returns and Read more...

What's your return policy?

We want you to be happy with all your JustFab purchases and we'll accept returns up to 30 days from date of shipment for items that are in new, unused Read more...

When will I see my account be credited for my return?

Once your return has been processed by our wareshouse, you will receive an email regarding your credit or refund.Refunds typically  take 5-7 business Read more...

How much is it to return an item?

Return shipping is always on us and you're welcome to exchange for another style, or opt for store credit. Due to our fabulous pricing, we are required to Read more...

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard and American Express. You may also pay using the VisaCheckout option. We do not accept PayPal, Read more...

Where do I drop off my return?

To drop off your return, you can take it to any USPS location, or visit their website to schedule a pickup Read more...

What's my return status?

For help on tracking your return, feel free to reach out to our Fashion Consultants 24 hours daily at 866-337-0906, or use our Live Chat feature, Read more...
-